At Grass&Grace, we deeply value each and every one of our customers and strive to provide the best possible service. As a growing startup, we must be transparent about our return policy to ensure we can continue to serve you effectively.
We understand there may be occasions when you need to return a product. However, processing returns can involve significant shipping charges that impact our operations. Therefore, we kindly ask our customers to consider their purchases carefully before placing an order.
In the event that you do need to return a product, we ask that you only do so if it is absolutely necessary. If you believe your situation warrants a return, please contact our customer support team to discuss your concerns. We are committed to addressing any issues or concerns you may have with our products or services. Your satisfaction is our priority, and we will do our utmost to ensure that any issues are resolved to your satisfaction.
Returns
Eligibility: To be eligible for a return, the product must be received damaged or broken, and we’ll need an unboxing video of the packing to ensure that it was received damaged.
Time Frame: You have 2 days from the date of delivery to initiate a return request.
Return Process: To request a return, please contact our customer support team at (INSERT EMAIL ID). Provide your order details, reason for the return, and any relevant information. Our team will guide you through the return process.
Shipping: The cost of return shipping will be ₹150 unless the return is due to a defective or damaged product.
Refunds
Eligibility: Once we receive the returned product and verify its condition, we will initiate the refund process.
Refund Method: Refunds will be issued in the same form of payment used for the original purchase.
Processing Time: Refunds are typically processed within 48 hours after the returned product is received and inspected.
Exceptions
Personalized or Custom-Made Products: These may not be eligible for return unless they are defective or damaged.
Promotional or Clearance Sales: Products purchased during these sales may have different return policies, which will be clearly communicated at the time of purchase.
Damage or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receipt. We will arrange for a return, replacement, or refund at no additional cost to you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Customer Support
Our dedicated customer support team is available to assist you with any return or refund-related inquiries. Please contact us at (INSERT EMAIL ID) during our business hours of Monday – Friday, 10:00 AM – 7:00 PM.
Thank you for your understanding and support as we continue to grow and improve as a company.
